Scan to email and device alerts with Microsoft 365

Practical, brand-by-brand settings for the printers and devices that stopped sending when Microsoft retired basic authentication, plus the background and the comparisons.

Start here

• Scan to email stopped working with Microsoft 365: what the errors mean and how to fix it
  Printer scan-to-email stopped working with Microsoft 365? The SMTP errors you will see (535 5.7.139, 5.7.57, 5.7.68, 550 5.7.64, TLS failures), what each means, and how to fix scan to email for good.
• Office 365 SMTP settings: what they are now, and which ones work for devices
  The current Microsoft 365 SMTP settings: smtp.office365.com port 587 with STARTTLS (OAuth2 only, basic auth retired), Direct Send via your MX host on port 25, and the SMTP relay connector. Which ones work for printers, scanners, UPS and NAS devices, and what to do when none of them do.
• What Microsoft changed, and why your printers and devices stopped emailing
  A plain-English explanation of Microsoft's SMTP changes in Exchange Online: the retirement of basic authentication for SMTP AUTH, the Reject Direct Send setting, what still works, and the options for printers and devices that cannot do OAuth2.
• Scan to SharePoint from any printer, with no vendor app
  Scan directly from any multifunction printer to a SharePoint Online folder without a vendor app: SMTP-365 maps email addresses like accounts@sharepoint.local to library folders, converts scans to PDF and uploads through Microsoft Graph.

Printer setup

• Canon scan to email with Microsoft 365: the settings that work
  Exact SMTP settings to get Canon imageRUNNER ADVANCE scan-to-email working with Microsoft 365 after basic authentication was retired: server, port, authentication off, TLS off, sender address, and how to test.
• Ricoh scan to email with Microsoft 365: the settings that work
  Exact SMTP settings to get Ricoh MP scan-to-email working with Microsoft 365 after basic authentication was retired: server, port, authentication off, TLS off, sender address, and how to test.
• Konica Minolta scan to email with Microsoft 365: the settings that work
  Exact SMTP settings to get Konica Minolta bizhub C-series scan-to-email working with Microsoft 365 after basic authentication was retired: server, port, authentication off, TLS off, sender address, and how to test.
• Xerox scan to email with Microsoft 365: the settings that work
  Exact SMTP settings to get Xerox AltaLink scan-to-email working with Microsoft 365 after basic authentication was retired: server, port, authentication off, TLS off, sender address, and how to test.
• HP scan to email with Microsoft 365: the settings that work
  Exact SMTP settings to get HP LaserJet Enterprise and Managed MFPs scan-to-email working with Microsoft 365 after basic authentication was retired: server, port, authentication off, TLS off, sender address, and how to test.
• Kyocera scan to email with Microsoft 365: the settings that work
  Exact SMTP settings to get Kyocera TASKalfa and ECOSYS MFPs (also Copystar scan-to-email working with Microsoft 365 after basic authentication was retired: server, port, authentication off, TLS off, sender address, and how to test.
• Brother scan to email with Microsoft 365: the settings that work
  Exact SMTP settings to get Brother MFC and DCP business inkjet and laser MFPs scan-to-email working with Microsoft 365 after basic authentication was retired: server, port, authentication off, TLS off, sender address, and how to test.

Other devices

• UPS email alerts (APC, Eaton and others) with Microsoft 365
  Get UPS email notifications from APC Network Management Cards, Eaton Network-M2/M3 and similar working again with Microsoft 365 after basic authentication was retired. Settings and the fix.
• Dell iDRAC and HPE iLO alert email with Microsoft 365
  Dell iDRAC 8/9 and HPE iLO 4/5/6 send alert email by plain SMTP and cannot use Microsoft 365 modern authentication. Settings to route them through a relay so hardware alerts reach your inbox again.
• Synology and QNAP email notifications with Microsoft 365
  Synology DSM and QNAP QTS notification emails through Microsoft 365 after basic authentication was retired: use the custom SMTP server option pointed at a LAN relay, with authentication and encryption off.
• 3CX and other phone systems with Microsoft 365
  Send 3CX voicemail-to-email, fax-to-email and system notifications through Microsoft 365 after basic authentication was retired: configure 3CX's custom SMTP server to use a LAN relay with no authentication.

Comparisons

• SMTP-365 compared with SMTP2GO and other cloud SMTP services
  Should printers and devices send through SMTP2GO, Brevo, SendGrid, Mailgun or Amazon SES, or through a relay inside your Microsoft 365 tenant? A straight comparison on data path, deliverability, SharePoint, cost and setup.
• SMTP-365 compared with an Exchange Online relay connector and Direct Send
  Exchange Online offers Direct Send and an SMTP relay connector for printers and devices. What each needs, where each fails, and how a relay appliance with an application identity compares on security, recipients, SharePoint and effort.